Use Case Articles
Use Cases are one of the first steps of the design phase in software engineering. They are really simple diagrams you can easily make - they are easy enough to understand and create that you can show them to your customer, or boss. Use cases are also part of UML.
A List Apart has two good articles for web developers to start using use cases. Part I, Part II.
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Use Case Articles was first published on March 09, 2005.