Do Not Reply
By Pete Freitag
Have you ever sent email using a
[email protected] or
[email protected] from email address? I have done this many times myself, but then the other day I realized that this practice makes no sense, at least for businesses.
When I got an email last week with such a bold DO-NOT-REPLY from address after placing an order, I had several thoughts... What happens if I do actually reply? What If I have a question, how can I contact you, why can't I just reply to this email? What if I just had a really good suggestion to share, oh well? Why don't they want my communication?
I think we use the
noreply as developers a lot of times without thinking how it will be perceived to customers - "this company doesn't want to talk to me".
There are probably some cases where the
noreply makes sense, but they are few and far between.
Please DO NOT post a comment either!
Do Not Reply was first published on March 17, 2009.
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