Google says disable your firewall

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When using GMail I sometimes get the following error message:

Arrgh! The page has been corrupted. If you are running security or firewall software, you may have to disable it

This is a bad error message for a number of reasons.

  • They are telling me that I may have to disable my security, or firewall.
  • The error message is simply: The page has been corrupted. What does that mean? Is it involved in organized crime? money laundering? it doesn't sound good to me, the last thing I want to do is turn of my security or firewall. Error messages like this scare the crap out of non technical users. This is the kind of error message that when my parents get, I receive a phone call.
  • Arrgh! - also would scare my parents. I'm all for error messages that show a human side, but this gives the impression that Gmail is mad at me.

The thing that gets me is that this is not a security or firewall issue for me, it happens randomly, so I would guess that this is probably actually due to a bug on Google's end.

Another thing - my parents do actually have a gmail account, so lets not think that Gmail is only for early adopters. Plenty of non technical people are using it.



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Comments

On 12/11/2005 at 10:17:55 PM UTC Jauhari wrote:
1
It's not better solution ...

And google say that?

On 12/11/2005 at 11:28:08 PM UTC Charlie Arehart wrote:
2
Pete, I coincidentally posted a blog entry of my own tonight on a similar (but different) Google error that I, too, concluded is not what it says it is. Don't know that it will be useful to you, but just in case, here it is:

http://tipicalcharlie.blog-city.com/seeming_google_error_may_be_in_your_search_string.htm

On 12/15/2005 at 8:06:36 PM UTC stovallranch wrote:
3
Hi - It is suggested I disable my firewall so I can work on my website. I don't even know what one is. Can someone help please help me?

On 01/25/2006 at 6:12:17 PM UTC Paul wrote:
4
re: stovallranch

Don't worry you don't need a website.

On 03/07/2006 at 8:52:36 AM UTC Andrew Faber wrote:
5
My solution to the GMail Corrupted Page Problem For me, it happens on the spam page.

At the bottom of the page, click on "basic HTML." Go to the spam page. Manually select all the spam. Delete forever. Switch back to "standard" mode.

On 05/08/2006 at 1:17:41 AM UTC Maarten wrote:
6
As fas as I can see, the problem is not caused by SPAM but by entries that start with some special characters like [ . True that a lot of SPAM-filters add these characters to probable SPAM

On 06/17/2006 at 8:34:28 PM UTC Night Keeper wrote:
7
I've found if you add an "S" to the http while you are logged on the message will go away. Example: "https://mail.google.com/mail/" instead of "http://mail.google.com/mail/"

On 07/29/2007 at 5:05:24 AM UTC Kenny wrote:
8
who can teach me how too disable the firewall??? My computer's control panel didnt have firewall setting or security setting can some want help me??

On 07/29/2007 at 10:22:32 AM UTC paul wrote:
9
don't worry. you don't need to disable your firewall. firewalls do not interfere with email.

On 08/20/2011 at 4:36:29 AM UTC Janae wrote:
10
This airtcle went ahead and made my day.

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